The camera cannot turn on and only works when charging? Please open the battery compartment, remove the battery, and insert it correctly. (Ensure the screen of the camera and the side of the battery with the arrow symbol are both facing upwards during insertion). How to quickly remove the battery? Push the battery latch to unlock it, then pull the transparent strip labeled 'PULL' to remove the battery. How to Download the Files? 1. Connect the camera to the computer using a USB cable while the camera is powered on. 2. Remove the SD card and insert it into the card reader included in the camera packaging, then connect the reader to the computer.